Return Policy

RETURNS & EXCHANGE


You can return any item for an exchange within 7 days of receiving your original order. Exchange for a different size, colour, product is subject to our stock availability. In the event the desired exchange product costs higher than the original product, the price difference shall be charged accordingly.

If the item is out of stock in the size or colour you have opted for, a full refund will be given in a form of store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including tags. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.


If you are approved, then your exchange will be processed and shipped within a certain amount of days according to your shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you


MISSING, FAULTY & INCORRECT ITEMS
If an item is missing, faulty or incorrect, we are terribly sorry about that! Please contact our Customer Care team at hello.moon.aera@gmail.com soonest possible. We will resolve the issue for you as quickly as we can.


SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refund.