Shipping policy
At MOONAERA, orders may be shipped from different fulfillment locations depending on the products in your order. We use DHL for selected MOONAERA shipments and international logistics partners for partner-fulfilled products.
PLEASE NOTE
Orders containing products from different fulfillment locations may arrive in separate packages. Shipping is calculated separately for each shipment.
Orders containing products from different fulfillment locations may arrive in separate packages. Shipping is calculated separately for each shipment.
SHIPPING OVERVIEW
Partner Fulfillment — Standard Shipping
| Region | Cost | Delivery |
|---|---|---|
| Germany | €4.99 | 7–11 business days |
| Austria | €5.99 | 7–11 business days |
| France | €5.49 | 7–11 business days |
| Italy | €5.49 | 7–11 business days |
| Benelux NL, BE, LU |
€5.99 | 7–11 business days |
| United Kingdom | €3.99 | 7–11 business days |
| Switzerland | €7.99 | 8–13 business days |
| Spain | €6.99 | 8–13 business days |
| Portugal | €6.99 | 8–14 business days |
| Turkey | €6.99 | 10–16 business days |
| United States | €4.99 | 8–13 business days |
| Canada | €6.49 | 8–13 business days |
| Australia | €4.99 | 8–13 business days |
| Rest of World | €10.99 | 11–31 business days |
MOONAERA Fulfillment
Selected products may be shipped directly from our fulfillment location in Germany via DHL.
Available rates and delivery estimates are shown directly during checkout.
TRACKING
Tracking is added to your order as soon as it becomes available. MOONAERA-fulfilled orders are normally shipped with DHL. Partner-fulfilled orders may use different international and local carriers depending on the destination.
Tracking is added to your order as soon as it becomes available. MOONAERA-fulfilled orders are normally shipped with DHL. Partner-fulfilled orders may use different international and local carriers depending on the destination.
FAST & EXPRESS SHIPPING
Faster shipping options are available for selected destinations and are shown during checkout.
| Region | Method | Cost | Delivery |
|---|---|---|---|
| Germany | Fast Shipping | €6.80 | 6–9 business days |
| Germany | Rich & Beautiful Shipping (Express Shipping) |
€29.91 | 5–8 business days |
| France | Fast Shipping | €7.08 | 6–9 business days |
| France | Rich & Beautiful Shipping (Express Shipping) |
€30.00 | 5–8 business days |
| Italy | Fast Shipping | €7.54 | 6–9 business days |
| Italy | Rich & Beautiful Shipping (Express Shipping) |
€29.83 | 5–8 business days |
| United Kingdom | Fast Shipping | €6.75 | 5–8 business days |
| United Kingdom | Rich & Beautiful Shipping (Express Shipping) |
€16.31 | 4–6 business days |
| United States | Rich & Beautiful Shipping (Express Shipping) |
€34.70 | 4–6 business days |
| Canada | Rich & Beautiful Shipping (Express Shipping) |
€41.30 | 6–8 business days |
ADDITIONAL INFORMATION
Delays: Delivery estimates are not guaranteed. Launches, restocks, holidays, promotions, unusually high demand, customs, weather or carrier delays may extend delivery times.
Remote areas: Islands, overseas territories and locations classified as remote may require additional transit time or have different shipping availability.
Customs: International orders may be subject to local import duties, taxes or other charges not already included at checkout.
Address: Please make sure your shipping address is complete and correct. Additional costs caused by incorrect or incomplete addresses may be charged where applicable.
Damaged, lost or incomplete orders: Contact us with your order number and, where applicable, photos of the parcel or products so we can review the issue.
Shipping methods, prices and delivery estimates displayed during checkout take precedence if they differ from this general overview.